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Refund Policy

Last updated: August 11, 2026

1. Subscription Cancellation

This policy applies to subscription and credit pack purchases made through Tempteo Stripe checkout.

You may cancel your premium subscription at any time through your account settings. In Telegram, send /app to Clara to open plan management, or use /paysupport for assistance. Upon cancellation, your premium features will remain active until the end of your current billing period. After that, your account will revert to the free tier.

Cancellation does not automatically trigger a refund. If you wish to request a refund, please see the sections below.

2. Refund Eligibility

Refunds for subscriptions may be granted under the following conditions:

  • Within 48 hours: If you request a refund within 48 hours of your initial subscription purchase and have not used a significant portion of your credits, we will issue a full refund.
  • Technical issues: If you were charged due to a technical error (e.g., duplicate charges), we will issue a refund after verification.
  • Renewals: Refunds for automatic renewals may be granted on a case-by-case basis if requested within 48 hours of the renewal charge.

Refunds are not guaranteed and are subject to review. We reserve the right to deny refund requests if we determine that the Service was used extensively prior to the request.

3. Credit Packs

Credit pack purchases are generally non-refundable once credits have been added to and used from your account. We will review duplicate charges, failed fulfillment, technical errors, and any refund rights required by applicable law. Credits do not expire and will remain available until used. They are Tempteo-only service units, are non-transferable, cannot be redeemed for cash, and are not accepted by third parties.

4. How to Request a Refund

To request a refund, please contact us at:

Include the following information in your request:

  • Your account email address, or the Telegram user ID shown by /paysupport if you use Clara through Telegram.
  • The date and amount of the charge.
  • Your receipt or Telegram payment charge ID, if available.
  • The reason for your refund request.

We aim to respond to refund requests within 3-5 business days. Approved refunds for Stripe purchases are returned to the original payment method. Your bank or card issuer controls the time needed for the credit to appear, which is commonly 5-10 business days after Stripe processes it.

For earlier purchases made with Telegram Stars, use /paysupport in your chat with Clara or email us with the details above. Approved Stars refunds are returned through Telegram in Stars.

5. Unauthorized Charges & Disputes

If you do not recognize a Tempteo charge or believe a charge is incorrect, contact us promptly at support@tempteo.com. Include the charge date, amount, and the account email if known. We will investigate and provide the available transaction details.

Contacting us does not limit any dispute or chargeback rights provided by your card issuer or applicable law. Stripe and the card networks may share transaction and account evidence with the issuer when a formal dispute is opened.

6. Contact

For any questions about our refund policy, reach out to us at support@tempteo.com.